Who we are
This website, digitalhoap.com, is run by the Hajj Organizers Association of Pakistan (“HOAP”, “we”, “us”). This policy covers this website only.
The Digital HOAP platform that members sign in to runs on a separate address and has its own privacy policy, which applies to anything you do there, including certificate checks.
What we collect
- When you use the contact form: your name, email address, mobile number and organisation if you give them, the topic you choose and your message.
- When you visit any page: our servers record the IP address, browser type, page requested and time of each request. This is standard for any website and is used for security and troubleshooting.
- When you use the chat assistant: the questions you type and the replies. The chat is provided by khadim.ai, which processes your messages to answer them. Don’t type passwords, CNIC numbers, bank details or other sensitive information into the chat.
How we use it
- To read and answer your message.
- To pass a complaint or request to the HOAP office responsible for it.
- To keep the website secure and block spam and misuse.
We do not sell personal information, use it for advertising, or add you to a mailing list.
Who sees it
- HOAP staff who handle your enquiry, and the HOAP office it is passed to.
- A member company named in a complaint, only after HOAP has reviewed the complaint and only as far as needed to resolve it.
- Service providers that host this website and deliver form messages to our inbox. They act on our instructions only.
- khadim.ai, which runs the chat assistant and receives the messages you type into it. It handles them under its own terms and privacy policy.
- Authorities, where the law or a lawful request requires it.
Cookies
This website itself sets no cookies and uses no analytics or advertising tools. The chat assistant opens in a window served by khadim.ai, which may store what it needs to keep your conversation going (for example, in your browser’s storage for khadim.ai). It is only loaded to provide the chat.
How long we keep it
| Information | How long |
|---|---|
| Contact form messages | Up to 24 months after the enquiry is closed. |
| Server logs | Up to 12 months, unless needed longer to investigate an incident. |
Your choices and rights
You can ask us for a copy of the information we hold about you, to correct it, or to delete it. Email connect@digitalhoap.com or use the contact form and choose “Privacy or data request”. We aim to respond within 30 days.
All traffic to this website is encrypted with HTTPS. The website is not directed at anyone under 18.
Changes and contact
We will update this policy when our practices change; the date at the top shows the latest version. Hajj Organizers Association of Pakistan, HOAP Secretariat, Islamabad, Pakistan. Email connect@digitalhoap.com.